Ops Singularity is one orchestration platform for enterprise operations, spanning IT, security, data, finance, process and the wider business. It observes or plugs into the systems you already run, investigates across all of them, and acts through approved, reversible Action Tickets. One closed loop, not another dashboard.
Natural-language ops, chat-based incident navigation
Live view & control, all ten pillars in one pane
Config, RBAC & control plane, governance console
RBAC, ABAC, key vault & runtime protection
Audit trails, decision transparency & lineage
Compliance frameworks & regulatory alignment
Signals from the ten Ops Pillars or the tools you already run feed Sentinel AI, the governed intelligence core that acts across your execution and communication channels.
Ops Singularity is a central orchestration platform. It connects to the systems you already run, understands what is happening across all of them, and acts to resolve issues through approved, reversible Action Tickets. One closed loop across IT, security, data, finance, process and the wider business.
A monitoring dashboard for metrics. A terminal for infrastructure. A distributed tracing tool for traces. A log aggregation platform for logs. An identity provider for access. A SIEM for security events. A cost tool for cloud spend. An ITSM for tickets. Each with its own login, query language, and dashboard. No one sees the full picture.
Every incident requires an L2 engineer to manually correlate data across multiple systems. Most tickets escalate from L1 to L2 because L1 lacks tool access or tribal knowledge. Nights and weekends disrupted.
The person who knows why checkout breaks when pricing deploys. The RBAC model only two people understand. The runbook on a sticky note. When they leave, so does the knowledge.
Compliance evidence requests scatter across five teams. Each team manually exports screenshots and logs. Three weeks of effort, incomplete evidence, auditor findings. Repeat every cycle.
Sentinel doesn't just alert - it investigates, diagnoses, and resolves. Autonomously or conversationally. Your choice.
When an alert fires, Sentinel investigates across systems before any human is notified, then delivers a detailed root cause analysis and an automated postmortem. Every finding carries citations back to the evidence it was drawn from, so anyone can verify the reasoning. Investigation runs in minutes, not hours.
Your engineers investigate in plain English. "What is happening with order-service?" Copilot queries 4 data sources and responds with a structured answer. No complex query languages, no tool switching.
Encode your tribal knowledge once. Sentinel follows it forever. RBAC debugging, onboarding validation, login failure investigation - every business process becomes a procedure that any L1 can execute.
Suspicious login from an unknown country? Sentinel calls the user: "Was this you?" SSH brute force on a production server? Sentinel calls the VM owner: "Should I isolate this?" Human in the loop, at machine speed.
Every use case. Every domain. Every incident. The same intelligence loop - applied in seconds.
Detect the signal before it becomes an outage. Sentinel monitors every metric, log, trace, alert, and security event - continuously, across all pillars.
Query every data source simultaneously. Cluster management commands, distributed traces, log searches, database queries - all executed in seconds by Sentinel, not an engineer.
Deliver complete root cause analysis. Resolve autonomously where safe. Escalate to a human when judgment is needed - with all the evidence already compiled.
Every fix is validated, not assumed. Sherlock continuously monitors resolved incidents to confirm stability. Patterns encoded, MOPs improved, recurrences caught before they repeat.
Each pillar is a module. Switch on the domains you run, skip the ones you do not: the fixed core stays the same underneath. Ops Singularity integrates with the tools you already have and adds native observability where you have gaps.
Sentinel AI and these components are the core of Ops Singularity. Every deployment includes all of them, whichever pillars you switch on. Nothing here is a separate purchase or an add-on.
Enterprise controls are part of the platform, not bolt-ons.
A supplier slips two weeks. Ops Singularity maps the delayed part to the customer orders and revenue at risk, finds an alternate source, and raises the purchase order through an Action Ticket. Revenue protected before anyone calls.
A new hire lands in the HR system. Ops Singularity provisions identity and app access by role, enrols global payroll, and books the resource, across HR, identity and IT as one flow. Productive on day one, least privilege by default.
An invoice does not match its purchase order. Ops Singularity runs the three-way match, investigates the variance against the contract, and posts the clean invoices for payment through an Action Ticket. AP sees only the true exceptions.
Payment service crashes at 2:47 AM. No engineer is paged. Sentinel investigates across logs, traces and monitoring, and delivers a complete RCA in minutes. Zero human involvement.
Login detected from São Paulo at 3 AM for a New York-based user. Sentinel calls their verified number: "Was this you?" User says NO. Account locked, sessions killed, security alerted - in seconds.
L1 types the ticket into Copilot. Sentinel loads the RBAC debugging MOP, queries the identity system, compares with a working user, finds the missing groups - in seconds. No L2 escalation. No tribal knowledge needed.
Repeated failed SSH attempts from a known scanner IP on a production database server. Sentinel calls the VM owner: "Isolate from public access?" Owner confirms. Firewall rule applied, SSH locked to bastion - in seconds.
Auditor requests evidence across multiple control areas. Sentinel queries the identity system, deployment records, SIEM, and Incident records - compiling the evidence with metadata and compliance control mapping. Ready in minutes.
"Checkout is slow." Copilot traces every service hop, from gateway to pricing service to database, and identifies a full table scan from a missing index in the latest deployment. Root cause in minutes.
Ops Singularity is designed for industries where uptime, compliance, and security are not negotiable.
Trading platforms, core banking, payment systems. Where every minute of downtime costs millions and a single compliance gap costs careers.
Consulting, audit, and advisory firms managing enterprise client platforms across hundreds of engagements simultaneously.
Microservices at scale. Continuous delivery. Platform engineering teams responsible for the systems that power everything else.
ITSM platforms have their own AI. ERP, CRM, HR - each is powerful inside its own walls. But enterprise problems do not stay inside one platform. Sentinel is the master orchestrator that sits above your stack, connects the agents you already run, and resolves the problems no single platform can.
Correlates signals across ITSM, ERP, CRM, HR and identity to find root causes that span four platforms.
Coordinates the platform-native AI you already run - no rip-and-replace, no retraining your teams.
Resolution, not just detection. Sentinel executes the fix end-to-end across every system involved.
50+ pre-built agents covering Incident, Change, Problem, SLA, ERP automation - ready on Day 1.
Every decision is auditable with a confidence score and a natural-language explanation. Not bolted on.
Wire any system - REST, MCP, RFC, webhooks, event-driven - without custom integration work.
See Sentinel investigate a real production incident, run a live Copilot session, and walk through the ROI for your specific environment. No deck. Just the platform.
Enterprise-ready. Custom demo environment. A short, focused session.