Sentinel AI is the intelligence core of Ops Singularity. It observes every system at once, investigates the root cause, acts to resolve, and verifies the fix, from a routine alert to the most complex cross-platform failure, and never sleeps.
Sentinel is the brain. Around it, four intelligence components work in concert, automatically and continuously: it detects and orchestrates, assists, executes, and verifies.
When signals fire anywhere, the Orchestrator pulls logs, traces, metrics and ITSM data from every platform in parallel and correlates them into a single incident, catching problems that span systems and that no siloed tool sees. It generates a root cause analysis, then either executes a pre-approved Method of Procedure (MOP) through ProcBot or coordinates the right response across the estate, eliminating the manual triage that traditionally consumes engineering hours.
CPU: 94% · p99 latency 1,240ms · Error rate 8.2% · 3 pods in CrashLoopBackOff
AI Correlated 12 signalsTraced to /checkout endpoint - 3x DB query spike from 10.2.1.5. Missing index on orders.created_at causing full table scans.
Root cause identifiedExecuting MOP-042: DB Index Repair. Pod count scaled from 3→6. Index creation queued. ETA 3 min.
✓ Auto-executingAdding query pattern to index monitoring ruleset. Alert threshold adjusted. Runbook updated with this resolution.
A Method of Procedure (MOP) is a structured, step-by-step runbook that encodes how to resolve a specific IT incident. In Ops Singularity, ProcBot stores, versions, and executes MOPs, running each step exactly, reversibly and audited, converting tribal knowledge into repeatable procedures that trigger autonomously or on approval, without manual investigation.
ITSM platforms have their own AI. ERP platforms have their own. CRM, HR, collaboration - each is powerful inside its own walls. But enterprise problems do not stay inside one platform. A payroll failure touches HR, ERP, ITSM and identity all at once. Sentinel is the master orchestrator that sits above your stack, connects the agents you already run, and resolves the problems no single platform can.
Sentinel correlates signals across every connected system - ITSM incidents, ERP alerts, CRM case spikes, HR anomalies - and identifies the real root cause, even when it spans four different platforms. When an incident in your service desk is actually caused by an ERP failure, we find it. Other platforms do not even look.
Sentinel uses the A2A protocol to coordinate between agents that were never designed to talk to each other. Platform-native AI from your ITSM, ERP, CRM, HR and collaboration tools can all be called, coordinated and governed through a single orchestration layer - without rip-and-replace. Other vendors ask you to retire your existing agents. We amplify them.
Most AI tools stop at "here is what is wrong." Sentinel goes further - it executes the fix across every system involved, autonomously, following your defined SOPs and MOPs. Create the ITSM ticket, trigger the ERP remediation, update the CRM case, notify the right team - all in a single coordinated workflow, with no human stitching.
Generic AI platforms give you a framework and ask you to build. Sentinel ships with 50+ pre-built agents covering Incident Management, Change Management, Problem Management, SLA Governance, ERP Automation, Compliance and more - built specifically for Application Managed Services delivery. Your team gets working agents from Day 1, not a six-month build project.
Enterprise AI fails when no one can answer "why did the AI do that?" Sentinel logs every reasoning step, every agent action, and every decision with a confidence score and a natural language explanation. Human-in-the-loop approval can be inserted at any workflow step by policy. This is the foundation the platform is built on - not a compliance feature bolted on later.
Sentinel ships with over 2,000 pre-built connectors across ITSM, ERP, CRM, HR, observability, security, cloud, and collaboration platforms. Agents can be wired to any system in your landscape - over REST, MCP, RFC, webhooks, or event-driven messaging - without custom integration work. Browse the catalog →
No custom development. No integration projects. Sentinel ships with ready-to-activate connectors across every layer of your enterprise stack - cloud, observability, security, collaboration, and custom systems.
Bi-directional, event-driven connectors across cloud, observability, security, ITSM, and collaboration - including 24 purpose-built SOAR connectors for SecOps.
OIAO stands for Observe, Investigate, Act, Optimize. It is the four-stage intelligence loop Sentinel AI runs continuously. The loop observes all signals, investigates anomalies automatically, acts by executing fixes or escalating with context, then optimizes by updating runbooks and alert thresholds based on what it learned.
Every Sentinel action - whether autonomous or Copilot-guided - follows the same four-phase intelligence cycle. Designed to mirror the cognitive workflow of your best SRE, at machine speed and scale.
Evaluating Sentinel against other AIOps platforms? See the AIOps platform comparison for how Sentinel differs from traditional detect-and-alert AIOps.
Book a live demonstration with your actual infrastructure. We'll show you exactly how Sentinel handles your most painful incident types - live, not slides.