BSS systems, order management, billing and payment, are where a telecom or service business earns money. Automating their operations with AIOps keeps revenue-bearing flows running and catches revenue leakage early.
BSS handles the commercial side, CRM, order-to-cash, billing and payment, so an incident there has immediate revenue impact: a stuck order is trapped revenue, a failed billing batch delays invoicing, a degraded payment gateway loses transactions in real time. These are business incidents that happen to be technical, and they need to be seen in business terms.
Instrumenting the order, billing and payment flows and applying AIOps turns opaque business processes into observable ones, so a stuck order or a failing billing run is caught in hours, not at month-end. Resolving the technical causes autonomously, and surfacing revenue-affecting incidents with their business impact, is where the value concentrates.
Ops Singularity observes order, billing and payment flows end to end, maps incidents to revenue impact, and resolves the technical causes through governed Action Tickets, so revenue leakage is caught early and BSS operations run alongside the rest of the estate.
Order management, billing runs and payment processing, instrumented so each flow is observable and its incidents resolvable.
By catching stuck orders, failed billing batches and payment degradation early, and expressing them as revenue at risk rather than opaque technical alerts.
Yes, by instrumenting the applications and integrations in the BSS estate with OpenTelemetry.
Bring a real incident from your environment. We will show you Sentinel investigate, act and verify end to end, governed and, where you need it, fully air-gapped.