Splunk ITSI turns Splunk data into service-health scores, predictive alerts and grouped episodes. If your goal is to resolve incidents rather than monitor and predict them, here is an honest comparison with Ops Singularity.
Splunk IT Service Intelligence is a mature AIOps layer for teams that already live in Splunk. It applies machine learning and predictive analytics to the data you ingest, scores service health against KPIs, and groups noisy events into episodes so an operator sees situations rather than a wall of alerts. For a committed Splunk shop, that depth is real. Teams look for an alternative for three reasons: ITSI monitors and predicts, but the fix still runs through Splunk SOAR playbooks or a human; its model assumes your operational data is centralised in Splunk first; and since Cisco completed its acquisition of Splunk in 2024, ITSI is being folded into a much larger Cisco strategy.
| Dimension | Splunk ITSI | Ops Singularity |
|---|---|---|
| Primary focus | Service-health monitoring, prediction and event grouping on the Splunk data platform | Autonomous, governed resolution across enterprise operations |
| Detection vs resolution | Scores health, predicts and groups events into episodes; remediation via Splunk SOAR or a human | Closes the loop: ProcBot executes the fix, Sherlock validates it before the incident is closed |
| Governance of actions | Automation through SOAR playbooks; governance depends on how those playbooks are built | Every action runs as a reversible, audited Action Ticket, with approval gates where you want them |
| Data model | Assumes operational data is ingested and centralised in Splunk | Reads from the tools you already run through Integration Connectors, no single index required |
| Operational breadth | Service monitoring and event analytics, with the wider Splunk suite for SIEM and SOAR | Ten modular pillars spanning telemetry, service, infrastructure, security, data, cost, process, DevSecOps, agent ops and the managed estate |
| Ownership | Part of Cisco since 2024 | Independent platform from VisionWaves |
| Best for | Teams standardised on Splunk who want service-health monitoring and prediction on that data | Enterprises that want incidents resolved with governance across ten domains, including air-gapped |
If you already run Splunk as your data platform and your operational data lives there, ITSI turns that data into service-health scores, predictive alerts and grouped episodes with real depth, and it plugs straight into Splunk SOAR and Enterprise Security. For a committed Splunk shop that wants monitoring and prediction on the data it already collects, ITSI is a natural and powerful fit.
ITSI tells you a service is at risk. Sentinel AI acts: ProcBot executes the fix and Sherlock verifies recovery before the incident is closed.
Ops Singularity reads from the monitoring, ITSM and cloud tools you already run through Integration Connectors, rather than assuming everything lands in one platform first.
Every action is a reversible, audited Action Ticket, and the whole platform runs on-premises or fully air-gapped across ten operational domains.
It can, for the resolution job. Ops Singularity correlates and then resolves incidents across your estate. Teams that keep Splunk for logging and search can feed ITSI episodes or Splunk data into Ops Singularity through Integration Connectors.
Autonomous, governed execution of the fix through reversible Action Tickets, validation via Sherlock before an incident is closed, breadth across ten operational domains, and a model that does not depend on centralising all data in Splunk first.
No. Cisco completed its acquisition of Splunk in 2024, and ITSI is being integrated into Cisco's observability and AIOps strategy. Ops Singularity is an independent platform from VisionWaves.
Bring a real incident. We will show you Sentinel investigate, act and verify end to end, with every action reversible and audited.