New Relic is a mature observability platform with AI layered on your telemetry. If your goal is to resolve incidents rather than observe and investigate them, here is an honest comparison with Ops Singularity.
New Relic is one of the most established observability platforms, and its intelligent observability layers AI directly on the telemetry you already send it, correlation, anomaly detection and increasingly automated insight. For teams standardised on New Relic, that AI on existing data is convenient and low-friction. Teams look for an alternative when the goal moves from observing to resolving: New Relic detects and assists, but the remediation still lands on your engineers. New Relic also went private under Francisco Partners and TPG in 2023, which changes the roadmap conversation for some buyers.
| Dimension | New Relic | Ops Singularity |
|---|---|---|
| Primary focus | Full-stack observability with AI on your telemetry | Autonomous, governed resolution across enterprise operations |
| Detection vs resolution | Detects, correlates and assists investigation; remediation via workflows or a human | Closes the loop: ProcBot executes the fix, Sherlock validates it before the incident is closed |
| Governance of actions | Automation is available; action governance depends on how you configure it | Every action runs as a reversible, audited Action Ticket, with approval gates where you want them |
| Operational breadth | Observability across apps, infrastructure and logs, plus AIOps | Ten modular pillars spanning telemetry, service, infrastructure, security, data, cost, process, DevSecOps, agent ops and the managed estate |
| Ownership | Private since 2023, owned by Francisco Partners and TPG | Independent platform from VisionWaves |
| Deployment | SaaS | SaaS, on-premises or fully air-gapped |
| Best for | Teams standardised on New Relic that want AI on their existing telemetry | Enterprises that want incidents resolved with governance, including air-gapped |
If you already run New Relic as your observability backbone and want AI applied to the telemetry you collect without adding another tool, staying in one platform has real value, and its APM depth is strong. For teams whose priority is unified observability with AI on top, New Relic is a solid, mature choice.
Sentinel AI runs the Observe, Investigate, Act, Optimize loop and executes the fix through ProcBot, rather than handing a correlated incident back to a human.
Actions run as reversible, audited Action Tickets with approval gates, so autonomy is something an auditor or a change board can accept.
One intelligence layer across telemetry, service, infrastructure, security, data, cost, process and the managed estate, deployable on-premises or fully air-gapped.
Not necessarily. Many teams keep New Relic for observability and use Ops Singularity for governed resolution on top, connecting through Integration Connectors. Where you need native observability in gaps, the TelemetryOps pillar provides it too.
Autonomous execution of the fix through governed, reversible Action Tickets, validation via Sherlock, breadth across ten operational domains, and on-premises or air-gapped deployment.
Yes. Ops Singularity supports on-premises and fully air-gapped deployment, which New Relic's SaaS model does not.
Bring a real incident. We will show you Sentinel investigate, act and verify end to end, with every action reversible and audited.