Agentic AI is the biggest shift in operations in 2026, but the word covers very different things. Here is an honest look at the platforms bringing AI agents to AIOps, and the difference between agentic assistance and agentic resolution.
Almost every vendor now has an agent. The honest split is what the agent is allowed to do: summarise and suggest, or investigate, act and validate under governance. The first is agentic assistance, the second is agentic resolution. The list is ordered by how far each agent is trusted to go.
Autonomous, governed resolution across ten operational domains. It does not just detect and route; ProcBot executes the fix and Sherlock validates it before close, with every action a reversible, audited Action Ticket. Runs SaaS, on-premises or fully air-gapped.
Explore the platform →Deep, automatic causal root-cause analysis via Davis across a fully mapped topology. Best when understanding exactly why something broke is the priority; the newest AI is SaaS-only.
Read the comparison →Event management, service mapping and Predictive AIOps native to the Now Platform and CMDB. Ideal if ServiceNow is already your system of record; resolution is assembled from workflows.
Read the comparison →Broad SaaS observability with AIOps (Watchdog anomaly detection and correlation) built in. Strongest for teams that want the widest integration coverage and easiest adoption; remediation still lands on a human.
Read the comparison →The leading independent on-call and incident-response platform, with event intelligence and runbook automation (Rundeck). Excellent at getting the right human involved fast.
Read the comparison →Ask what the agent actually does when an incident fires. If it summarises, drafts and recommends, that is agentic assistance, valuable, but a human still acts. If it investigates, executes a governed fix and validates recovery, that is agentic resolution. Ops Singularity is built around the latter: a reasoning agent (Sentinel), an execution agent (ProcBot) and a validation agent (Sherlock), every action reversible and audited.
Agentic AIOps uses autonomous AI agents that can reason about an incident and take action, rather than only analysing data. The key question is how much action the agent is governed to take.
An assistant summarises, explains and recommends while a human acts. An agentic resolution platform like Ops Singularity investigates, executes the fix and validates it under governance, with reversible, audited actions.
Bring a real incident. We will show you Sentinel investigate, act and verify end to end, with every action reversible and audited.