Telecom operators run some of the largest, most alarm-dense estates in existence, under strict availability and isolation requirements. AIOps is how they move from processing alarms by hand to resolving incidents autonomously at network scale.
A telecom network element estate generates alarms at a volume no human team can triage, and the business runs on five-nines availability across access, core, and OSS/BSS. Add strict regulatory and security constraints, much of it must run on-premises or air-gapped, and the operational challenge is unlike a typical enterprise: enormous scale, zero tolerance for downtime, and no option to ship everything to a cloud.
The repetitive, high-volume work, correlating alarm storms, enriching with topology, executing the known first-line fixes (restart, failover, reroute), is exactly what should be automated, freeing scarce network engineers for genuinely novel incidents. Across the estate, telemetry from network elements (via SNMP and OpenTelemetry) and from OSS/BSS flows into one intelligence layer that can act, not just alert.
Ops Singularity correlates network and OSS/BSS signals into explained incidents and resolves the well-understood ones autonomously through governed Action Tickets, at carrier scale and deployable on-premises or fully air-gapped, so operators escalate by exception instead of processing every alarm by hand.
Yes. Correlating alarms into incidents and automating first-line remediation is designed for exactly this scale, which is where the majority of NOC toil lives.
Yes. Ops Singularity runs on-premises or fully air-gapped, which telecom and critical-infrastructure networks frequently require.
OSS and BSS as well: order, billing and payment flows can be observed and their incidents resolved alongside network operations.
Bring a real incident from your environment. We will show you Sentinel investigate, act and verify end to end, governed and, where you need it, fully air-gapped.