MSPs run operations for many customers at once, under SLAs, with tight margins. AIOps lets them resolve more incidents autonomously across every customer estate, improving SLAs and efficiency at the same time.
An MSP's economics depend on operating many customer environments efficiently, each with its own SLA and its own tooling. Scaling headcount linearly with customers kills margin, and every customer added multiplies the alarm volume and the context-switching. The core tension is delivering strong SLAs across a growing, heterogeneous estate without growing cost at the same rate.
Autonomous resolution is a direct margin and SLA lever for an MSP: every incident resolved without an engineer improves both. Multi-tenant by necessity, an MSP needs one intelligence layer that correlates and resolves across many customer estates while keeping them isolated, and that can meet each customer's deployment and data constraints.
Ops Singularity resolves incidents autonomously across many customer estates through governed Action Tickets, with the managed-estate view MSPs need and deployment flexibility per customer, so an MSP improves SLAs and margin together instead of trading one for the other.
Every incident resolved autonomously is engineering time saved across many customers, which improves both margin and SLA performance.
Yes. It is built for multi-tenant operation with isolation between customer environments.
Yes, including on-premises and air-gapped where a customer requires it.
Bring a real incident from your environment. We will show you Sentinel investigate, act and verify end to end, governed and, where you need it, fully air-gapped.